Which of the Following Statements Does NOT Describe a Fundamental

question 43

Multiple Choice

Which of the following statements does NOT describe a fundamental characteristic of a core service?

• A)A service lacks a physical form.
• B)The customer and service provider often interact to produce the service.
• C)It is difficult to standardize the quality of a service performance.
• D)A service only exists at the time of its production.
• E)External environmental forces heavily influence a service organization.

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Definitions:

Light and Truth

A symbolic or philosophical concept often associated with enlightenment, knowledge, and the inherent goodness of honesty.

Black Superiority

A controversial concept advocating that Black people possess certain traits, abilities, or qualities that are superior to those of other races.

Robert Benjamin Lewis

An African American author and entrepreneur in the 19th century, known for his work "Light and Truth" which collects the history and contributions of people of color globally.

The North Star

An abolitionist newspaper founded by Frederick Douglass, which advocated for the emancipation of slaves and equality among races.