Which of the Following Statements Comparing Services with Physical Goods

question 44

Multiple Choice

Which of the following statements comparing services with physical goods is FALSE?

• A)Services may have tangible characteristics,whereas physical goods do not have any intangible characteristics.
• B)Service organizations often require much closer contact with customers than is commonly found in manufacturing organizations.
• C)It is often more difficult to standardize the quality of a service performance than it is to standardize the manufacturing of physical goods.
• D)The marketing of services and physical goods can be greatly influenced by external environmental forces.
• E)All of these comparisons between services and goods are false.

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Definitions:

Indirect Discrimination

Refers to a rule, policy, practice, or requirement that applies to everyone, but has the effect of creating disadvantage for people with a protected characteristic.

Direct Discrimination

Unequal treatment of individuals based explicitly on their characteristics, such as race, gender, or disability, in a way that is openly unfavorable or prejudiced.

Racialized Oppression

The systemic and institutional abuse of power targeting individuals or groups based on their race or ethnicity.

Injustices

Acts or conditions of unfairness or violation of the rights of others, often leading to disadvantage and discrimination.