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COMPLETION QUESTIONS
Deed,Performance,or Effort
Simultaneity
Intangible
Variability
Co-producer
Perishability
Rental/Access
Services
Supplementary
Business to business service organizations
Consumer service organizations
Services Marketing Triangle
Interactive marketing
-______________ services are those services that are added to a physical product to enhance its appeal to potential customers.
Q11: An example of a customer service in
Q13: In order to win customers,excellent customer service
Q24: _ services can be scripted or blueprinted
Q27: Customer feedback cards are a type of
Q31: Which of the following data collection techniques
Q41: The correct statement concerning subsequent costs incurred
Q52: If the straight-line method of depreciation rather
Q54: The proportion of tangibles to intangibles in
Q58: After writing off bad debts of $1400
Q60: When a credit sale involving GST is