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A Bank Invests $250 Million to Add the Ability to Provide

question 39

Multiple Choice

A bank invests $250 million to add the ability to provide online bill paying for its customers. Usage of the new service is at about 50% of expected usage. This is an example of

Understand the criteria and significance of evaluating personality judgments.
Recognize the impact of others' judgments on one's opportunities and behavior.
Identify and describe expectancy effects and self-fulfilling prophecies.
Comprehend the role of convergent validation in personality judgment.

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