Best Practices When Dealing with Defensive Employees Include Which of the Following

question 2

Multiple Choice

Best practices when dealing with defensive employees include which of the following?

• A) Use position power to convince the employee the appraisal is accurate
• B) Ignore emotions and focus on solving all problems identified in the appraisal
• C) Recognize that defensive behaviour is normal
• D) Explaining to the person that defensive behaviour is not acceptable
• E) Tell the person that the appraisal will be repeated by another manager

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Definitions:

Low-Context Culture

A communication style where most of the information is explicitly stated in the message itself, relying less on the context or non-verbal cues.

Receptive Mind-Set

An attitude or readiness to receive new ideas or information without prejudice.

Time

A constant, quantifiable value through which occurrences are sequenced from the past, through the present, and into the future.

Productivity

The effectiveness of productive effort, typically measured in terms of the rate of output per unit of input.