Harveer Works for a Call Centre for a Cell Phone

question 52

Multiple Choice

Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of

• A) electronic performance support system.
• B) customer support system.
• C) solution support system.
• D) product specifications support system.
• E) instruction and specification system.

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Definitions:

Electromagnetic Latching Relay

A type of relay that maintains its state after being actuated, using a permanent magnet to hold the armature in position until it is reset.

Latch Coil

A coil in a relay or electrical circuit that, once energized, maintains its state until it is specifically reset, allowing it to function as a memory element in a control system.

Unlatch Coil

An instruction or action that interrupts the current flow to a coil, allowing a relay or similar device to return to its de-energized state.

Stepper Motor

An electric motor that moves in discrete steps, allowing precise control of position and speed.