Which of the Following Are Considered to Be "Hidden" Costs

question 59

Multiple Choice

Which of the following are considered to be "hidden" costs of a poor selection process?

• A) The cost of beginning the selection process over again when an unsuccessful employee is terminated
• B) The cost of orienting a newly selected employee to replace the unsuccessful employee who was terminated
• C) Strategic objectives will not be met
• D) Customer alienation and internal disorganization when an unsuccessful employee is terminated
• E) Customer alienation only

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Definitions:

Key Results

Key results are specific, measurable outcomes used to track the achievement of an objective.

Management By Exception

The practice of giving attention to substantial differences between actual and desired performance.

Output Standards

Quantitative measurements or benchmarks that determine the desired level of performance or production output.

Input Standards

The predefined quality or quantity measures that inputs must meet for production or service processes.