Yung Is the Manager of Human Resources at a Credit

question 43

Multiple Choice

Yung is the manager of human resources at a credit union. Following an incident where a former employee was convicted for theft of customer account information, Yung has become increasingly concerned about negligent hiring lawsuits. Which of the following steps would be the most helpful in addressing her concern?

• A) Ensuring selection criteria are based on job descriptions
• B) Ensuring selection criteria are based on job specifications
• C) Carefully scrutinizing application forms and checking references
• D) Obtaining consent to check references
• E) Adequately assessing the applicant's ability to meet performance standards

Identify the structural components of various professional messages, such as requests, goodwill messages, condolences, and press releases.

Recognize the importance of prioritizing information in professional communication.

Know the guidelines for writing condolences and appreciation messages.

Understand the use and advantages of social media in professional releases.

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Definitions:

Collateral Contacts

Additional people or entities involved in a client's life or case, contacted to gather more comprehensive information.

Family Members

Individuals connected by blood, marriage, or adoption who typically share a living space and life experiences.

Anonymously

Acting or done without revealing one's identity, often to maintain privacy or avoid recognition.

Formal Assessments

Structured evaluations or tests conducted to measure an individual's abilities, traits, or performance in a standardized manner.