Recent Surveys of ESS and MSS Systems Users Indicate That

question 50

Multiple Choice

Recent surveys of ESS and MSS systems users indicate that, though 80% of respondents agree that web-based self-service systems can lower HR operational costs, only 40% believe that their company is actually achieving this result. This discrepancy may be due to

• A) systems requiring frequent updates from vendors.
• B) lack of motivation to use such systems.
• C) technology not being user-friendly.
• D) systems not providing adequate features.
• E) frequent systems malfunctions.

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Definitions:

Extreme Values

Observations that are significantly higher or lower than the majority of data points in a data set, often perceived as outliers.

Chebysheff's Theorem

A statistical theorem that provides a minimum bound on the proportion of observations within a specified number of standard deviations from the mean for any distribution shape.

Bell Shaped Distribution

A probability distribution that forms a symmetric bell-shaped curve, commonly associated with the normal distribution.

Coefficient of Variation

A uniform metric showing the spread of a probability or frequency distribution as a percentage relative to the average.