Asking an Individual Trainee in a Group to Take Notes

question 14

Multiple Choice

Asking an individual trainee in a group to take notes during future training sessions is a good way to respond if a trainee is consistently being

• A) passive.
• B) dominant.
• C) disruptive.
• D) self-assured.

---

Definitions:

Dining Experience

The overall experience of a customer when eating out, including the food quality, service, ambiance, and any other aspects that contribute to satisfaction.

Menu Items

Specific foods or beverages offered for selection by customers at a restaurant or similar establishment.

Quality Service

The degree of excellence of a service, judged against customer expectations and needs.

Production-oriented Era

A period in business history when the focus was on manufacturing efficiency, without much emphasis on consumer needs or market demand.