Historically,the Average Time to Service a Customer Complaint Has Been

question 152

Multiple Choice

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an -chart with a sample size of 10 and 3 sigma limits.The LCL for the chart would be

• A)less than 2.40.
• B)greater than 2.40 but less than or equal to 2.45.
• C)greater than 2.45 but less than or equal to 2.50.
• D)greater than 2.50.

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Definitions:

Supply Chain Function

The activities and operations undertaken by entities within a supply chain, from procurement of raw materials to delivery of finished goods.

Shipping Company

A business that provides services for transporting goods by sea, air, or land, from one location to another.

Flow Management

The process of overseeing and regulating the movement of goods, services, and information through the supply chain.

Pricing Department

A division within a company responsible for setting prices for products or services based on market research, cost analysis, and competitive strategies.