Which One of the Following Statements Regarding Customers' Definition of Quality

question 106

Multiple Choice

Which one of the following statements regarding customers' definition of quality is FALSE?

• A) Conformance to specifications is not a concern for a service provider because no tangible product is produced.
• B) Customers consider how well a product serves its intended purpose at a price they are willing to buy.
• C) Consumers consider various aspects of quality such as value, service support, and psychological impressions.
• D) Consumers may change their perception of quality.

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Definitions:

Subcomponent

A subcomponent is a constituent part that plays a role within a larger component or system, often essential for its functionality.

Financial Advantage

A benefit in terms of money that can be gained from a particular action or investment.

Special Order

A special order refers to a one-time order that is outside the scope of regular production or services, often requiring a unique pricing and decision-making process.

Annual Financial Advantage

The financial benefits or savings realized by a company over the course of a year, often resulting from efficiencies, investments, or strategic decisions.