Which One of the Following Is a Consequence of External

question 3

Multiple Choice

Which one of the following is a consequence of external failures?

• A) longer lead times
• B) more rework
• C) more litigation costs
• D) lower product costs

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Definitions:

Fixation

In psychoanalytic theory, an obsessive focus or attachment to a stage of development, object, or person.

Defense Mechanism

Psychological strategies brought into play by individuals to protect themselves from unacceptable thoughts or feelings.

Rationalization

A defense mechanism in which controversial behaviors or feelings are justified and explained in a seemingly rational or logical manner to avoid the true explanation.

Projection

An ego defense mechanism whereby individuals attribute to other people characteristics or impulses they do not wish to acknowledge in themselves.