Which One of the Following Statements Is a Key Feature

question 91

Multiple Choice

Which one of the following statements is a key feature of total quality management (TQM) ?

• A) Quality is primarily the responsibility of all employees in the organization.
• B) Quality is primarily the responsibility of the quality control department.
• C) Quality is primarily the responsibility of the production department.
• D) Quality is primarily the responsibility of top management.

---

Definitions:

Medical

Relating to the science or practice of medicine, including the diagnosis, treatment, and prevention of diseases.

Surgical

Relates to medical procedures involving an incision with instruments; performed to repair damage or arrest disease in a living body.

Online Benefits Programs

Digital platforms that allow employees to manage and access their employment benefits.

Self-Service Freedom

The extent to which customers can freely serve themselves, typically in a retail or service context, utilizing technologies or systems designed to facilitate self-help rather than relying on staff assistance.