Historically,the Average Time to Service a Customer Complaint Has Been

question 152

Multiple Choice

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an -chart with a sample size of 10 and 3 sigma limits.The LCL for the chart would be

• A)less than 2.40.
• B)greater than 2.40 but less than or equal to 2.45.
• C)greater than 2.45 but less than or equal to 2.50.
• D)greater than 2.50.

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Definitions:

Net Price

The actual price paid for a product after deducting any discounts, rebates, or allowances from the list or gross price.

Allowance Method

An accounting technique that estimates and records bad debts expense from credit sales based on anticipated losses.

Sales Discounts

Reductions in the price of goods or services offered to customers, usually as an incentive to encourage prompt payment.

Sales Returns

Goods returned by the customer to the seller for a refund or credit, often due to defects or dissatisfaction.