Customers Arrive at a Ticket Counter at the Rate of 50

question 66

Multiple Choice

Customers arrive at a ticket counter at the rate of 50 customers per hour, according to a Poisson distribution. There are three ticket agents. Customers select the first available agent from one line. Each agent can process 20 customers per hour with exponential service times.
-Use the information in Scenario C.4.What is the average utilization of the three-agent system?

• A) Less than or equal to 80 percent
• B) Greater than 80 percent but less than or equal to 85 percent
• C) Greater than 85 percent but less than or equal to 90 percent
• D) Greater than 90 percent

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Definitions:

Throughput Accounting

A principle of accounting focusing on the rate at which a system generates money through sales, highlighting production efficiency.

Financial Measures

Quantitative indicators used to assess the financial health, performance, or position of a business entity.

Operating Expenses

Costs associated with the day-to-day functions of a business that are not directly tied to the production of goods or services.

Business Process Re-engineering

A strategy for redesigning the way work is done to better support the organization's mission and reduce costs.