A Front- Office Process Has High Customer Involvement, with the Process

question 52

True/False

A front- office process has high customer involvement, with the process being directly visible to the internal or external customer.

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Definitions:

Price of Capital

The cost of borrowing money or the rental cost of physical capital, which influences investment decisions in business and economic analysis.

ATMs

Automated Teller Machines, which are electronic banking outlets that allow customers to complete basic transactions without the aid of a branch representative or teller.

Bank Tellers

Employees of a bank who deal directly with customers, handling transactions and providing service.

Technological Innovation

The introduction of new technology or methods that significantly improve products, processes, or services.