Which One of the Following Statements About Process Management Is

question 99

Multiple Choice

Which one of the following statements about process management is TRUE?

• A) Customized-services processes tend to have high customer involvement.
• B) A standardized-services process is characterized by low capital intensity.
• C) Replacement of general-purpose production equipment with highly specialized process equipment tends to reduce a company's capital intensity.
• D) A standardized-services process has high customer involvement.

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Definitions:

Disinhibition Effect

The phenomenon where an individual exhibits uninhibited or impulsive behavior due to a reduction in social restraints or personal inhibitions.

Verbal Modeling

A method of learning in which individuals learn how to act or perform by listening to descriptions or explanations and imitating those verbal instructions.

Perception

The process by which individuals organize and interpret their sensory impressions to give meaning to their environment.

Disinhibition

The weakening of inhibitions or constraints by observing the behavior of a model.