Refer to the Scenario Below to Answer the Questions That

question 59

Multiple Choice

Refer to the Scenario below to answer the questions that follow.
The Government Job (Scenario)
Colin was getting accustomed to his surroundings in provincial government.His efforts at getting employees to accept change had met with little resistance to date.But now the hard part really started-actually managing the change.What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He was considering changes in three areas of his agency: the structure,the technology,and the people.
-Colin decided that his employees could benefit from ________,an OD technique designed to change behaviour through unstructured group interaction.

• A)survey feedback
• B)process consultation
• C)team building
• D)intergroup development
• E)sensitivity training

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Definitions:

Antecedent Conditions

Pre-existing factors or states that influence the outcome or nature of processes or events.

Conflict Resolution

The process of resolving a dispute or disagreement between parties through negotiation, mediation, or other peaceful methods.

Dysfunctional Conflict

Works to the group’s or organization’s disadvantage.

Intergroup Conflict

Disputes, tensions, or disagreements occurring between different groups due to competing interests, values, or resources.