Refer to the Scenario Below to Answer the Questions That

question 86

Multiple Choice

Refer to the Scenario below to answer the questions that follow.
The Government Job (Scenario)
Colin was getting accustomed to his surroundings in provincial government.His efforts at getting employees to accept change had met with little resistance to date.But now the hard part really started-actually managing the change.What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He was considering changes in three areas of his agency: the structure,the technology,and the people.
-If Colin decided to introduce new procedures and work processes in the agency,he would be making a change in which of the following categories?

• A)technology
• B)people
• C)strategy
• D)culture
• E)structure

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Definitions:

Social Allergy Effect

A psychological phenomenon where repeated exposure to certain behaviors in a close relationship leads to increasingly negative reactions over time.

Bad Apple Effect

The idea that one person who breaks the rules can inspire other people to break the rules also

Ostracized

The act of excluding or ignoring someone from a social group, leading to feelings of isolation and rejection.

Strangers

Individuals who are unknown or unfamiliar to one another, often lacking personal interaction or acquaintance.