Refer to the Scenario Below to Answer the Following Questions

question 43

Multiple Choice

Refer to the scenario below to answer the following questions.
The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-If Kelly decided to enhance productivity by giving greater authority to other technicians and increasing formalization, she would be addressing which category of change?

• A) structure
• B) technology
• C) people
• D) process
• E) culture

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Definitions:

Attributes

Qualities or features regarded as characteristic or inherent parts of something or someone.

Tolman's View

An approach in psychology proposed by Edward C. Tolman that emphasizes the role of cognition and purposive behavior in understanding learning.

Learning

A relatively permanent change in behavior potential that occurs as a result of experience.

Learned Helplessness

A scenario in which an individual is plagued by feelings of helplessness, caused by either a distressing event or repeated failures to accomplish their goals.