Refer to the Scenario Below to Answer the Questions That

question 80

Multiple Choice

Refer to the Scenario below to answer the questions that follow.
Is the Picture Clear? (Scenario)
Sharon is the regional manager of a large cable television company.Each day she faces many problems and decisions,such as how to price their products in each market,whom to hire,what kind of technology to purchase,and how to handle the increasing number of customer complaints.She needs some help sorting out these issues!
-When a customer calls with a routine request,such as a refund for a partial month of cable service,such situations can be resolved with a standard response known as a ________ decision.

• A)nonprogrammed
• B)technical
• C)structured
• D)programmed
• E)unstructured

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Definitions:

Job Performance

The level at which an individual executes their job responsibilities and tasks, often measured against pre-defined standards.

Cognitive Ability

Refers to the capacity to perform various mental activities involved in learning, reasoning, problem-solving, and understanding complex ideas.

Intrinsic Motivation

The drive to perform activities for their inherent satisfaction rather than for some separable consequence.

Extrinsic Motivation

Refers to motivation driven by external rewards such as money, grades, or recognition rather than the internal satisfaction of performing the task itself.