Refer to the Scenario Below to Answer the Questions That

question 80

Multiple Choice

Refer to the Scenario below to answer the questions that follow.
Is the Picture Clear? (Scenario)
Sharon is the regional manager of a large cable television company.Each day she faces many problems and decisions,such as how to price their products in each market,whom to hire,what kind of technology to purchase,and how to handle the increasing number of customer complaints.She needs some help sorting out these issues!
-When a customer calls with a routine request,such as a refund for a partial month of cable service,such situations can be resolved with a standard response known as a ________ decision.

• A)nonprogrammed
• B)technical
• C)structured
• D)programmed
• E)unstructured

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Definitions:

Offshoring

The practice of relocating business processes or services to another country, often to reduce costs or access skilled labor.

Outsourcing

The business practice of hiring a party outside a company to perform services and create goods that traditionally were performed in-house by the company's own employees and staff.

Project-Based

An approach focusing on projects as the primary method for instruction and learning.

Field-Based

Pertaining to or involving data structured in fields, often used in database or form contexts to organize information.