Which of the Following Is NOT One of the Five

question 12

Multiple Choice

Which of the following is NOT one of the five steps in the lean thinking model discussed in the text?

• A) Create a pull system that responds to customer orders.
• B) Automate the business process.
• C) Identify the business process that delivers value.
• D) Organize work arrangements around the flow of the business process.

---

Definitions:

Servant Leadership Training

A program aimed at developing leaders who prioritize the needs of their team or organization over their own.

Self-assessment

The process by which an individual evaluates their own qualities, skills, and performance.

Full Capabilities

The complete range of skills, power, or resources available to a person or organization for effective performance.

Extra-role Behaviors

Actions by employees that go beyond their formal job responsibilities, often contributing positively to the organization but not explicitly recognized in their job description.