In an Adjustment Letter

question 7

Multiple Choice

In an adjustment letter,

• A)offer an incentive,if appropriate.
• B)apologize in passive voice.
• C)use active voice to explain the customer's mistake.
• D)b and c.
• E)All of these answers are correct.

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Definitions:

Interpreting Stage

A phase in various processes where information or data is analyzed and understood, often requiring specialized knowledge or skills.

Pounding Headache

A severe headache characterized by intense throbbing or pounding sensations, often associated with other symptoms.

Barriers to Listening

Factors that hinder effective listening, including both internal distractions, like biases or preoccupations, and external interruptions, like noise.

Physical

Pertaining to the body, material objects, or the tangible aspects of a person or thing.