If You Are Nervous About Making Eye Contact, Strategies to Use

question 10

Multiple Choice

If you are nervous about making eye contact, strategies to use include

• A) looking just above the heads of people in the audience.
• B) locating a friendly face or two and then gradually expanding to other audience members.
• C) staring at one person who smiles at you.
• D) a and b.
• E) a, b, and c.

Recognize the profiles and behaviors of online consumers.

Understand the reasons consumers shop and buy online.

Identify the advantages of bots and electronic shopping agents in online shopping.

Describe common products and services characteristics that are preferred for online purchases.

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Definitions:

Active Listening

The process of taking action to help someone say exactly what he or she really means or wants to communicate.

Paraphrasing

The act of rewording or restating text or speech using different words, often to achieve clearer understanding.

Responding to Feelings

The capacity to recognize, understand, and appropriately react to the emotions of others.

Constructive Feedback

Useful and positive criticism meant to help improve performance or behavior.