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Kavar recently participated in a marketing study, but was unaware of what group he was in. Later, he was informed that even the marketing administrators running the study were unaware of what group Kavar was in at the time of the study. This is an example of:
FCFS
"First Come, First Served," a method of service in which requests are attended to in the order in which they are received.
Balking
The phenomenon where individuals in a queue decide not to enter the queue or leave before being serviced upon assessing the wait time to be too long.
Balking
The phenomenon where customers decide against entering a queue or a service line due to its length or waiting time.
Reneging
The act of going back on a promise, obligation, or deal.
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