Reginald Noticed in His Work as a Customer Service Representative

question 2

Multiple Choice

Reginald noticed in his work as a customer service representative that the majority of the rating scales available have at least 5 to 9 response alternatives with:

• A) reverse coding.
• B) alternate forms.
• C) variability.
• D) verbal descriptors.

---

Definitions:

Peak Season

The time period during which the demand for a certain product, service, or destination is highest, often resulting in higher prices and increased business activity.

Seasonal Workforce

Employees hired on a temporary basis to meet production or service demands during peak seasons.

Flexible Work Hours

An employment schedule that allows workers to vary their arrival and departure times, and possibly choose their working hours, offering adaptability to personal needs and demands.

Time Flexibility

The ability to adapt schedules or timelines to accommodate changes or unexpected demands in processes or operations.