Examlex
A WebQuest is best described as
Heterogeneous
Consisting of elements or parts that are different from each other; diverse in character or content.
Procedural Fairness
Refers to the customer’s perception of the fairness of the process used to resolve complaints about service.
Zone of Tolerance
The zone of tolerance refers to the range within which customers are willing to accept variations in product or service delivery quality, influencing satisfaction and loyalty.
Desired Service
A specific assistance or function that consumers or clients seek to fulfill their needs.
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