Many Customer Service Training Programs Are Based on the Idea

question 41

Multiple Choice

Many customer service training programs are based on the idea that:

• A)Good service keeps customers coming back
• B)Bad service keeps customers challenged
• C)Service doesn't matter to customers
• D)The customer is responsible for their experience

---

Definitions:

Variability

The degree to which different data points in a set differ from each other and from their average value.

Competition

A situation in which individuals or groups strive against one another to achieve a goal that is limited and cannot be shared.

Melting-pot View

The perspective that different cultures, peoples, or societies blend together into a single, homogeneous culture, losing their individual identities.

Multicultural View

An approach or perspective that recognizes, respects, and values diversity in culture, ethnicity, and identity among individuals within a society.