Many Customer Service Training Programs Are Based on the Idea

question 41

Multiple Choice

Many customer service training programs are based on the idea that:

• A)Good service keeps customers coming back
• B)Bad service keeps customers challenged
• C)Service doesn't matter to customers
• D)The customer is responsible for their experience

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Definitions:

Hypothesis

A proposed explanation for a phenomenon, set forth as a starting point for further investigation through experimentation or observation.

Central Tendency

A statistical measure that identifies a single value as representative of the middle of a dataset, often the mean, median, or mode.

Bimodal Distributions

Probability distributions with two different modes or peaks, reflecting two dominant values in a dataset.

Central Tendency

A statistical measure that identifies a single value as representative of an entire distribution of data, aiming to define the center of the data set with measures such as mean, median, and mode.