Which of the Following Is a True of KSAs

question 2

Multiple Choice

Which of the following is a true of KSAs?

• A)It is an internal factor included in the model of employee behavior
• B)They have a significant impact on employee performance
• C)HRD programs focus on improving or renewing the KSAs of employees
• D)All the above are true

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Definitions:

Customer Measures

Metrics used by businesses to evaluate the satisfaction and experience of their customers.

Internal Business Process Measures

Metrics that evaluate the efficiency and effectiveness of a company's internal processes.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.

Appraisal Costs

Costs associated with the inspection and testing of both raw materials and finished products to ensure quality standards are met.