HRD Interventions Can Be Evaluated Using a Variety of "Hard

question 18

Multiple Choice

HRD interventions can be evaluated using a variety of "hard" and "soft" measures.Which of the following would NOT be considered a "hard" measure?

• A)immediate,post training,employee survey
• B)cost-benefit analysis
• C)reduced employee turnover
• D)increased customer satisfaction and retention

---

Definitions:

Unethical Behavior

Actions that are deemed wrong or unacceptable according to ethical standards.

American Culture

The set of norms, values, practices, and traditions that are characteristic of the United States.

Information Age

A period in human history characterized by the shift from traditional industry to an economy based on information technology.

Farmers

Individuals engaged in agriculture, raising living organisms for food or raw materials.