In the Needs Assessment Phase the Identified Gaps Can Be

question 48

Multiple Choice

In the needs assessment phase the identified gaps can be attributed to:

• A)current deficiencies
• B)new challenges that demand change
• C)Both A and B can cause gaps in an organization
• D)None of the above cause gaps in an organization

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Definitions:

Heterogeneous

Comprised of varying elements or components that differ from one another; varied in nature or substance.

Service-Product Continuum

is a concept that illustrates a range extending from pure service to pure product, showing that most market offerings consist of a mix of both.

Grocery Store

A grocery store is a retail establishment that specializes in selling food and other household goods to consumers for everyday consumption.

Customizing Services

Modifying or tailoring services to meet the specific needs or preferences of individual customers.