HRD Interventions Can Be Evaluated Using a Variety of "Hard

question 18

Multiple Choice

HRD interventions can be evaluated using a variety of "hard" and "soft" measures.Which of the following would NOT be considered a "hard" measure?

• A)immediate,post training,employee survey
• B)cost-benefit analysis
• C)reduced employee turnover
• D)increased customer satisfaction and retention

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Definitions:

Global Company

A business entity that operates in multiple countries across the world, often having a centralized headquarters but local offices and factories.

Localizing

The process of adapting a product, content, or service to meet the language, cultural, and other requirements of a specific target market.

Glocalization Strategy

The practice of conducting business according to both local and global considerations.

Standardized Restaurants

Establishments that follow a set template or formula in terms of menu, design, and operating procedures, often part of a larger chain.