Which of the Following Will Help a Line Manager Handle

question 51

Multiple Choice

Which of the following will help a line manager handle a customer satisfaction grievance?

• A)Training
• B)Succession planning
• C)Equal employment opportunity
• D)Employee appraisal and development
• E)Labor relations

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Definitions:

Interpret

To explain the meaning of information, words, or actions, often requiring context and understanding of the underlying concepts.

External Factors

Elements outside an organization or system that can affect its performance, including economic conditions, legislation, and social trends.

Perceptual Selection

The process by which individuals filter and interpret sensory information, focusing on certain aspects while ignoring others, based on expectations and preferences.

Intensity

The degree of strength, force, or concentration applied in a specific activity or situation.