Which of the Following Is True About Improving HRM Effectiveness

question 20

Multiple Choice

Which of the following is true about improving HRM effectiveness?

• A)Improvement often focuses on the effectiveness of each activity rather than on its efficiency.
• B)There is often a push to eliminate the transformational work to free up time for transactional work.
• C)Redesigning the structure focuses on information technology rather than reporting relationships.
• D)Ways to improve effectiveness should be identified much before the strategic direction is established.
• E)Focusing more on transformational work is likely to result in higher strategic value to the firm.

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Definitions:

Suggestive Selling

A sales technique where the seller proposes additional products or services to the customer, potentially enhancing their purchase experience.

Consultative Selling

A sales approach where the seller acts as an advisor, focusing on the customer's needs and providing solutions to meet those needs.

Adaptive Selling

A need-satisfaction presentation format that involves adjusting the presentation to fit the selling situation, such as knowing when to offer solutions and when to ask for more information.

Objections

Concerns or arguments raised by a customer or client against a product or service being sold.