A Performance Management System Designed with a Strong Quality Orientation

question 68

Multiple Choice

A performance management system designed with a strong quality orientation can be expected to

• A)emphasize an assessment of system factors,but not person factors,in the measurement system.
• B)emphasize managers and employees working separately to solve performance problems.
• C)involve only the external customers in setting standards and measuring performances.
• D)use multiple sources to evaluate person and system factors.
• E)emphasize an assessment of person factors,but not system factors,in the measurement system.

---

Definitions:

High Performance Work Settings

Workplaces designed to achieve high levels of performance through practices that enhance employee capabilities and motivation.

Organisational Leadership

Involves guiding and influencing the direction, vision, and culture of an organization through strategic decision-making, motivation, and inspiring members toward achieving goals.

Career Success

The attainment of desired professional milestones or achievements, marked by advancements, recognition, and personal fulfillment in one’s career.

Low-skill Workers

Employees who perform tasks that require minimal specialized training or education.