Charles Wants His Employees to Take a Course on Effective

question 52

Multiple Choice

Charles wants his employees to take a course on effective customer service.He is deciding between an online distance course and a face-to-face interactive course.Which one would be ideal for his staff to be successful?

• A)The presentation method
• B)The classroom method
• C)The distance learning method
• D)The hands-on method
• E)Audiovisual training

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Definitions:

Academic Outcomes

The measurable educational achievements or progress resulting from teaching and learning activities.

Unique Curriculum

An educational or training program specifically designed to meet unique goals, needs, or interests distinct from standard or traditional curriculums.

Second-Language Learning

The process of acquiring proficiency in a language different from one's native language.

Bilingual Education

System of teaching non-English-speaking children in their native language while they learn English, and later switching to all-English instruction.