Talisma Wants to Practice Her New Soft Skills of Customer

question 71

Multiple Choice

Talisma wants to practice her new soft skills of customer service.She is an introvert and practicing with a coworker makes her nervous.Her manager suggests trying simulations.Why?

• A)They provide limited opportunities for trainees to relate to actual jobs.
• B)They are used to teach only management and interpersonal skills.
• C)They prevent trainees from seeing the impact of their decisions in a risk-free environment.
• D)They are inexpensive to develop and maintain.
• E)They are methods used to represent real-life situations.

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