External Analysis Attempts to Identify an Organization's Strategic Opportunities and Threats

question 14

True/False

External analysis attempts to identify an organization's strategic opportunities and threats.

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Definitions:

Interaction

The action or influence of things on each other.

Assurance

A positive declaration intended to give confidence; in business, it often refers to guarantees or warranties offered on products or services.

Service Quality

The degree to which a service meets the expectations of the customer, influencing customer satisfaction and loyalty.

Customer Contact Audit

A systematic review of all the points at which a business interacts with its customers, aiming to improve service quality and customer satisfaction.