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Pre-sales activity is often triggered by a communication from a customer such as a purchase order.
Sender
The person or entity that initiates a message in the process of communication.
Verbal Feedback
Oral comments or critiques provided to offer guidance, improve performance, or encourage discussion.
Encode
The process of converting information into a particular form, especially to hide or secure its content.
Feedback
Information from receivers regarding the quality and effectiveness of a message.
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