Sales Is Involved in Which Steps in the Customer Service

question 2

Multiple Choice

Sales is involved in which steps in the customer service process?

• A)Perform service
• B)Create service request
• C)Settlement
• D)Authorize service
• E)Request maintenance

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Definitions:

Transformational Model

A leadership approach that seeks to create significant change in the organization through inspiring, motivating, and guiding followers to exceed their own interests for the sake of the organization or a greater cause.

Stimulates Follower Identification

Encourages individuals to align themselves with or see themselves as part of a group, leader, or movement.

Authentic Leadership Component

An element of leadership focused on honesty, integrity, and transparency, where leaders are true to themselves and their values.

Raises Optimism

Enhancing positive expectations about the future or the successful outcome of specific endeavors or overall circumstances.