Which of the Follow Is NOT a Component of Kaplan

question 3

Multiple Choice

Which of the follow is NOT a component of Kaplan and Norton's (1996) balanced scorecard?

• A)Financial
• B)Internal Business Processes
• C)Customer
• D)Innovation

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Definitions:

Terror Management Theory

The idea that people adopt cultural values and moral principles in order to cope with their fear of death. This system of beliefs protects individuals from anxiety about their mortality and bolsters their self-esteem.

Near-Death Experience

A profound psychological event that may occur to a person close to death or in situations of extreme physical or emotional distress.

Critical Condition

A serious medical state where life is at risk and immediate and continuous treatment is essential.

Good Death

A concept in end-of-life care that emphasizes dying in a way that aligns with the values, beliefs, and preferences of the individual, often involving pain control, emotional support, and dignity.