_____ Is a Key Feature of a Customer Relationship Management

question 23

Multiple Choice

_____ is a key feature of a customer relationship management (CRM) system that provides the ability to track data on individual customers and sales leads and then access that data from any part of the organization.

• A)Desktop sharing
• B)Asset management
• C)Contact management
• D)Unified communication

---

Definitions:

Financial Leverage

Leveraging borrowed capital to enhance the expected returns of an investment, thereby also magnifying the potential for loss.

Homemade Leverage

A strategy where investors adjust their financial leverage individually rather than relying on the company's capital structure, often through borrowing or lending funds personally.

Target Ratio

A specific goal for a financial metric that a company aims to achieve, often related to financial health or performance ratios.

WACC

Weighted Average Cost of Capital; a computation that determines a company's capital cost by proportionally weighting each category of capital.