_____,A Key Feature of a Customer Relationship Management System,is the Ability

question 43

Multiple Choice

_____,a key feature of a customer relationship management system,is the ability to aid customer service representatives so that they can quickly,thoroughly,and appropriately address customer requests and resolve customer issues while collecting and storing data about those interactions.

• A)Customer support
• B)Marketing automation
• C)Customer analysis
• D)Contact management

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Definitions:

Trust Among Members

The confidence and belief in the reliability, integrity, and abilities of members within a group or team, essential for effective collaboration and teamwork.

Life Cycle

The series of stages through which something (such as a product, organization, or project) passes during its lifetime, from inception to termination.

Task Orientation

Focuses on completing and managing tasks efficiently with clear objectives and performance criteria.

Initial

Pertaining to the beginning or first stage of a process or series of events.