Which of the Following Key Features of a Customer Relationship

question 14

Multiple Choice

Which of the following key features of a customer relationship management (CRM) system has the ability to evaluate customer data to identify ways to increase revenue and decrease costs and identify the firm's "best customers"?

• A)Contact management
• B)Analysis
• C)Automation
• D)Sales management

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Definitions:

Merocrine Secretion

A type of exocrine secretion where cells excrete their substances by exocytosis without losing any cellular material.

Phospholipid

Lipid with phosphorus, resulting in a molecule with a polar end and a nonpolar end; main component of the lipid bilayer.

Apocrine

A type of gland that secretes substances by breaking off a part of the cell; found in the skin and eyelids.

Compound Acinar

A type of glandular structure in which secretory cells form sac-like acini connected to ducts, found in some exocrine glands such as the pancreas and salivary glands.