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John noticed that the touchpad of his new laptop was not working.He immediately called customer service and explained the issue.The customer service technician deduced that a missing software driver associated with the touchpad had caused the problem and fixed it by gaining access to John's laptop.Identify the collaboration tool used by the technician to resolve the issue.
Tall Hierarchies
Organizational structures with multiple levels of management and authority, sometimes leading to slower decision-making processes.
Employee Empowerment
Practices that give employees more autonomy, responsibility, and authority over their work, aiming to increase engagement and productivity.
Centralized Structures
Organizational designs where decision-making authority is consolidated at the top levels of management, leading to a hierarchy of control and limited autonomy lower down.
Decentralized
Refers to the distribution of decision-making powers away from a central authority, allowing for greater input and autonomy at the local or divisional levels.
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