Which Phase of the Information Technology Infrastructure Library (ITIL)involves Understanding

question 6

Multiple Choice

Which phase of the Information Technology Infrastructure Library (ITIL) involves understanding the service offerings required to meet the needs of the IT customers?

• A)Service design
• B)Service operation
• C)Service strategy
• D)Service transition

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Definitions:

Sample Points

Individual items or cases from a larger population used in a statistical sample for analysis.

Sample Space

The set of all possible outcomes or results in a probability experiment.

Mutually Exclusive

A statistical term describing events that cannot happen at the same time; each occurrence is independent and prevents any other from happening concurrently.

P(A ∩ B)

Represents the probability of both event A and event B occurring simultaneously.