Which of the Following Best Describes the Service Transition Phase

question 53

Multiple Choice

Which of the following best describes the service transition phase of the Information Technology Infrastructure Library (ITIL) ?

• A)It involves understanding who the IT customers are,the service offerings required to meet their needs,and the IT capabilities and resources required to develop and successfully execute these offerings.
• B)It involves following the design to build,test,and move into production the services that will meet customer expectations.
• C)It ensures that the new and/or changed services are designed effectively to meet customer expectations.
• D)It provides a means for an IT organization to measure and improve the service levels,the technology,and the efficiency and effectiveness of processes used in the overall management of services.

---

Definitions:

Marginal Revenue

Marginal revenue is the additional income that is gained from selling one more unit of a product or service.

Price Searcher

A firm that determines the price of its products with some degree of market power, usually by differentiating its products from those of competitors.

Marginal Revenue

Incremental income earned by selling an additional unit of a good or service.

Marginal Cost

The rise in expenses associated with the production of an extra unit of a product or service.